The breakpoints for model year 2004 have been revised. Discard all copies of bulletin
06036, issued September 2006.
Condition
Some customers of 2002-2004 Buick Rendezvous and Pontiac Aztek vehicles may hear a hum,
growl, or groan coming from the front wheels at speeds of 10 mph (16 km/h) or higher. The ABS
telltale lamp in the I/P may also illuminate. This may be caused by premature wear of the front
wheel bearing(s).
Special Policy Adjustment
This special policy covers the replacement of front wheel bearings due to premature wear for a
period of 5 years or 60,000 miles (100,000 km), whichever occurs first, from the date the vehicle
was originally placed in service, regardless of ownership. The repairs will be made at no charge to
the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
September 1, 2006, are covered by this special policy and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to September 1, 2006,
must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2002-2004 Buick Rendezvous and Pontiac Aztek vehicles built within the
following VIN breakpoints:
Subject: 06036A -- SPECIAL POLICY ADJUSTMENT - FRONT WHEEL
BEARING
Models: 2002-2004 BUICK RENDEZVOUS
2002-2004 PONTIAC AZTEK
Year Division Model From Through
2002 Buick Rendezvous 2S500001 2S609116
2003 Buick Rendezvous 3S500011 3S610198
2004 Buick Rendezvous 4S500001 4S543332
2002 Pontiac Aztek 2S500247 2S608952
© 2008 General Motors Corporation. All rights reserved.
Document ID: 1884294 Page 1 of 4
You are not authorized to view the requested information. 12/30/2008
Parts Information
Parts required to complete this special policy are to be obtained from General Motors Service and
Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly
Service Procedure
Replace front wheel hub. Refer to the Wheel Bearing/Hub Replacement - Front procedure in SI for
the wheel bearing removal and installation instructions.
Claim Information
For vehicles repaired under the terms of this special policy, submit a claim with the information
indicated below:
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be
handled by the Customer Assistance Center, not by dealers.
2003 Pontiac Aztek 3S500001 3S609928
2004 Pontiac Aztek 4S500028 4S543350
Part Number Description Qty/ Vehicle
89047684 Hub, Frt Whl (w/Whl Spd Sen) (Incds Bearing) 1 or 2
89047803 Hub, Frt Whl (w/o ABS Sensor) 1 or 2
Repair Performed
Part
Count
Part
No.
Parts
Allow
CCFC
Labor
Op
Labor
Hours
Net
Item
Replace Bearing and Hub
Assembly
1 -- *
MK-
95
T5648 0.9 N/A
Replace Both Bearing and Hub
Assemblies
2 -- *
MK-
95
T5649 1.6 N/A
Customer Reimbursement
(Canadian & Export Dealers/US
CAC)
N/A N/A T5650 0.2 **
* The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus
applicable Mark-Up or Landed Cost Mark-Up (for Export) for the bearing & hub assembly
needed to complete the repair.
** The amount identified in the "Net Item" column should represent the customer
reimbursement amount.
Document ID: 1884294 Page 2 of 4
You are not authorized to view the requested information. 12/30/2008
A General Motors Customer Reimbursement Procedure and Claim Form is included with the
customer letter.
Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific
procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition addressed
in this bulletin are to be submitted to the dealer prior to or by September 30, 2007. Repairs must
have occurred within the 5 years of the date the vehicle was originally placed in service, or
100,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
If the work was done by someone other than a GM dealership, the amount of reimbursement will
be limited to the amount that the repair would have cost GM to have it completed by a GM
dealership.
September 2006
Dear General Motors Customer:
As the owner of a 2002, 2003, or 2004 model year Buick Rendezvous or Pontiac Aztek vehicle,
your satisfaction with our product is very important to us.
This letter is intended to make you aware that some customers have heard a hum, growl, or groan
coming from the front wheels at speeds of 10 mph (16 km/h) or higher. The ABS telltale lamp in
the instrument panel may also illuminate. This may be caused by premature wear of the front
wheel bearings.
This is not a recall. Do not take your vehicle to your GM dealer as a result of this letter unless you
believe that your vehicle has the condition as described above.
source: http://www.justanswer.com/uploads/Bl...010_06036A.pdf
06036, issued September 2006.
Condition
Some customers of 2002-2004 Buick Rendezvous and Pontiac Aztek vehicles may hear a hum,
growl, or groan coming from the front wheels at speeds of 10 mph (16 km/h) or higher. The ABS
telltale lamp in the I/P may also illuminate. This may be caused by premature wear of the front
wheel bearing(s).
Special Policy Adjustment
This special policy covers the replacement of front wheel bearings due to premature wear for a
period of 5 years or 60,000 miles (100,000 km), whichever occurs first, from the date the vehicle
was originally placed in service, regardless of ownership. The repairs will be made at no charge to
the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
September 1, 2006, are covered by this special policy and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to September 1, 2006,
must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2002-2004 Buick Rendezvous and Pontiac Aztek vehicles built within the
following VIN breakpoints:
Subject: 06036A -- SPECIAL POLICY ADJUSTMENT - FRONT WHEEL
BEARING
Models: 2002-2004 BUICK RENDEZVOUS
2002-2004 PONTIAC AZTEK
Year Division Model From Through
2002 Buick Rendezvous 2S500001 2S609116
2003 Buick Rendezvous 3S500011 3S610198
2004 Buick Rendezvous 4S500001 4S543332
2002 Pontiac Aztek 2S500247 2S608952
© 2008 General Motors Corporation. All rights reserved.
Document ID: 1884294 Page 1 of 4
You are not authorized to view the requested information. 12/30/2008
Parts Information
Parts required to complete this special policy are to be obtained from General Motors Service and
Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly
Service Procedure
Replace front wheel hub. Refer to the Wheel Bearing/Hub Replacement - Front procedure in SI for
the wheel bearing removal and installation instructions.
Claim Information
For vehicles repaired under the terms of this special policy, submit a claim with the information
indicated below:
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be
handled by the Customer Assistance Center, not by dealers.
2003 Pontiac Aztek 3S500001 3S609928
2004 Pontiac Aztek 4S500028 4S543350
Part Number Description Qty/ Vehicle
89047684 Hub, Frt Whl (w/Whl Spd Sen) (Incds Bearing) 1 or 2
89047803 Hub, Frt Whl (w/o ABS Sensor) 1 or 2
Repair Performed
Part
Count
Part
No.
Parts
Allow
CCFC
Labor
Op
Labor
Hours
Net
Item
Replace Bearing and Hub
Assembly
1 -- *
MK-
95
T5648 0.9 N/A
Replace Both Bearing and Hub
Assemblies
2 -- *
MK-
95
T5649 1.6 N/A
Customer Reimbursement
(Canadian & Export Dealers/US
CAC)
N/A N/A T5650 0.2 **
* The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus
applicable Mark-Up or Landed Cost Mark-Up (for Export) for the bearing & hub assembly
needed to complete the repair.
** The amount identified in the "Net Item" column should represent the customer
reimbursement amount.
Document ID: 1884294 Page 2 of 4
You are not authorized to view the requested information. 12/30/2008
A General Motors Customer Reimbursement Procedure and Claim Form is included with the
customer letter.
Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific
procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition addressed
in this bulletin are to be submitted to the dealer prior to or by September 30, 2007. Repairs must
have occurred within the 5 years of the date the vehicle was originally placed in service, or
100,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
If the work was done by someone other than a GM dealership, the amount of reimbursement will
be limited to the amount that the repair would have cost GM to have it completed by a GM
dealership.
September 2006
Dear General Motors Customer:
As the owner of a 2002, 2003, or 2004 model year Buick Rendezvous or Pontiac Aztek vehicle,
your satisfaction with our product is very important to us.
This letter is intended to make you aware that some customers have heard a hum, growl, or groan
coming from the front wheels at speeds of 10 mph (16 km/h) or higher. The ABS telltale lamp in
the instrument panel may also illuminate. This may be caused by premature wear of the front
wheel bearings.
This is not a recall. Do not take your vehicle to your GM dealer as a result of this letter unless you
believe that your vehicle has the condition as described above.
source: http://www.justanswer.com/uploads/Bl...010_06036A.pdf